What does the post-closing homeowner experience actually cost a home builder today? 

Most builders measure cycle time, gross margin, and warranty costs in aggregate. But there is almost no public data on what the post-closing handoff actually costs in warranty service calls, customer care hours, or lost referrals.

In partnership with Purtrack, Pro Builder is launching The 2026 State of Post-Closing Handoff, the first-ever benchmark survey of warranty call volume, handoff costs, and customer-care performance across U.S. home builders. 

Take this 7-minute survey to share your insights and benchmark them against your peers. All responses are anonymous, and you'll receive the full report before it is released to the public.

Deadline is June 19, so don't delay!