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Blogs
Blogs
THE IMPACT OF QUALITY FOR BUILDERS
What REAL bottom-line impact can Quality have on my business!
When we look at the cost of not having quality, quality…
THE TRUE VALUE OF THE NHQA FEEDBACK REPORT
When builders apply for Professional Builder’s National Housing Quality Award they receive much more than the chance to win an award — they get a…
THE VALUE OF CHECKLISTS
Whether you like checklists or not, there’s no denying the impact they can have on…
THE ‘HOUSE OF QUALITY’ MODEL FOR THE NHQA
The NHQA consists of a set of eight criteria but how does it actually function?
The criteria does not consist of isolated standalone…
IMPROVING CUSTOMER SATISFACTION THROUGH EMPLOYEE SATISFACTION…. PROVE IT!
CUSTOMER SATISFACTION
While it has been long established that organizations with a quality foundation have better leverage…
LEAN & SIX SIGMA IN CONSTRUCTION
The key benefits of lean and six sigma include providing structured methods of improvement to reduce waste, shorten production time, reducing cost…
CHANGE MANAGEMENT & IMPROVEMENT TOOLS
Creating change is not easy, neither is coming up with fresh ideas and perspectives to prompt those changes in the first place! Below I provide a…
Part 3 RECOMMENDED IMPROVEMENT BOOKS
Here is a list of some of the best books on quality and performance improvement.
A book that can help make the penny drop…
Part 2 SOME QUALITY TOOLS & LINKS TO FREE TEMPLATES
There are a wide range of quality improvement tools and techniques, below are a list of some of them. We will be touching on all of these in this…
Business Management
The Basics of Process Improvement, Part 1
PDCA and DMAIC.
One of the most basic things to understand about process performance improvement is the Deming…
