This article first appeared in the PB January 2000
issue of Pro Builder.
The standards of ISO 9000 detail 20 requirements for an organization's quality management system in these areas:
- Management Responsibility
- Quality System
- Contract Review
- Design Control
- Document and Data Control
- Purchasing
- Control of Customer Supplied Product
- Product Availability and Traceability
- Process Control
- Inspection and Testing
- Control of Inspection, Measuring and Test Equipment
- Inspection and Test Status
- Control of Nonconforming Product
- Corrective and Preventive Action
- Handling, Storage, Packaging, Preservation and Delivery
- Control of Quality Records
- Internal Quality Audits
- Training
- Servicing
- Statistical Techniques
Source: The ISO 9000 Book, 1994
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