Customer Satisfaction



The 12 processes that must be addressed by every builder

Photo: cocoparisienne, Creative Commons

News
July 21, 2015

Establishing sound business systems that ensure a healthy bottom line

Features
August 19, 2014

If you would like to improve your customer mortgage and closing experience, then take charge of it, like you do other critical tasks, and don’t treat your preferred lender as an exception.

News
February 06, 2014

Research reveals most owners of green homes would purchase another.

Features
October 24, 2013

Builders would benefit more from proactively shepherding customers from contract to closing than they would from merely focusing on gaining more sales.

Features
September 20, 2013

Selling energy-efficient systems requires a bit of comparative math to make the value and savings more tangible to potential home buyers.

Features
September 20, 2013

Bad reviews are a fact of business, but as more embittered consumers vent their frustrations on social media, those opinions can shape the perception of your brand.

Features
September 20, 2013

Surveys reveal what customers are saying about how well home builders are delivering customer satisfaction and where they are failing.

Features
September 19, 2013

The 2013 BPAA winner for customer satisfaction shares its Golden Rule for creating fans.

Features
June 24, 2013

Now that new-home sales have nearly doubled from their 2010 low, we are facing the challenges of a recovering market.

Features
May 24, 2013

In looking ahead to 2013, we asked builders who placed in the middle of the pack in our survey about the lessons they learned from the downturn, and how they are applying that information to future opportunities.

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