Customer Satisfaction



Features

Suppliers and trades that treat every customer like their best customer have a distinct edge

Features

Industry veterans share advice on the strong relationship between a consistent climate of excellence and a great buyer experience

News
August 10, 2016

A study of more than 2,200 people indicated that 21 percent of respondents said they were satisfied with the way construction businesses handle their phone calls.

Features

Seasoned builders share what homebuyers have taught them about delivering the best possible experience

The 12 processes that must be addressed by every builder

Photo: cocoparisienne, Creative Commons

News
July 21, 2015

Establishing sound business systems that ensure a healthy bottom line

Features
August 19, 2014

If you would like to improve your customer mortgage and closing experience, then take charge of it, like you do other critical tasks, and don’t treat your preferred lender as an exception.

News
February 06, 2014

Research reveals most owners of green homes would purchase another.

Features
October 24, 2013

Builders would benefit more from proactively shepherding customers from contract to closing than they would from merely focusing on gaining more sales.

Features
September 20, 2013

Selling energy-efficient systems requires a bit of comparative math to make the value and savings more tangible to potential home buyers.

Features
September 20, 2013

Bad reviews are a fact of business, but as more embittered consumers vent their frustrations on social media, those opinions can shape the perception of your brand.

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