While not citing specific numbers, 20% of buyers perceived that all walk-through items were completed before move-in, and 47% said “most” were. So only 67% can be interpreted as “satisfied” to “nearly satisfied” — a low number considering so many builders claim zero defects at move-in. Many builders are not meeting that goal, or buyers perceive that builders are closing homes with incomplete items.
Advertisement
Related Stories
Hamlet Homes' Mike Brodsky on Finding Successors and Letting Go
A transition that involved a national executive search, an employee buyout, and Builder 20 group mentorship to save the deal
Time-Machine Lessons
We ask custom builders: If you could redo your first house or revisit the first years of running your business, what would you do differently?
Back Story: Green Gables Opens Up Every Aspect of its Design/Build Process to Clients
"You never want to get to the next phase and realize somebody's not happy."