The Green Company
At The Green Company, 97.5 percent of customers would recommend it to others and 55 percent of the company's actual sales come from buyer referrals, thanks to a unique brand of customer care. This fact, in combination with the excellent customer experience surveys, puts this builder No. 1 in North America in customer satisfaction.
Mattamy Homes
Mattamy Homes has invested time and resources trying to empower its employees to deliver outstanding customer service — not an easy task for an organization that builds more than 4,500 homes a year.
Mayberry Homes
Bob and Karen Schroeder, owners of Mayberry Homes in Lansing, Mich., have only been in business since 2002, yet they have garnered more awards for customer satisfaction than most veteran builders. Mayberry Homes caters to first-time home buyers and those moving up from starter homes, as well as higher-end empty nesters.
Del Webb Communities and Pulte Homes
With a presence in 54 markets throughout the U.S., Pulte is the largest home builder in North America. In Arizona alone the company operates four divisions: one in Tucson and three in Phoenix, under the direction of John Chadwick, Arizona division president.
Farnsworth Development
Farnsworth Development has truly set itself apart as a company that uses customer service to thrive in a hyper-sensitive market. The secret of the company's success is a caring and customer-focused company culture.
Shea Homes
Shea Homes ranks number four on the list of top performing builders in the Phoenix market. Shea builds homes in a variety of price points, ranging from $200,000 entry-level homes to $1 million luxury houses.
T.W. Lewis
T.W. Lewis' excellent customer loyalty ranking helps make it No. 3 out of 41 on the list of top performing builders in the Phoenix market as a higher-end luxury production builder. Homes range between $500,000 and $850,000. The builder delivered 350 homes in 2005 and another 330 are expected by 2006's end.
PATH Report: Builders Can Break From Tradition
Builders can tackle problems with skilled labor and climbing energy bills at the same time by considering using insulating concrete forms (ICFs) or structural insulated panels (SIPs) in their next project. Many traditional stick-frame builders have successfully adopted both technologies and have watched business prosper because of it.
Trendy Incentive Plans
Here's a look at some of the incentives that builders are using to boost sales in the slow housing market.
KB Home Opens First New Orleans Model
The model home opened Sept. 16 at KB's River Garden community is not what you'd expect from a national production builder: an exquisite re-creation of a New Orleans Greek Revival home, a style built in the late 19th century in the historic districts that surround downtown. And like the homes of that day, it doesn't have an attached garage.
