National Housing Quality Awards Resources

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For more information on the National Housing Quality Awards, view these resources.

October 01, 2002

 

 

For more information on the National Housing Quality Awards, view the resources below.

Article

The Quality Process

From Professional Builder, October 2000

Seven years ago, when the National Housing Quality Awards were introduced, most builders struggled to figure out how quality management could help their companies. An award program based on the renowned Malcolm Baldrige criteria seemed beyond reach for even the best builders. The concepts of customer-focused business processes and structured improvement methods were foreign to many and understood by few.

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