Appliance Delays Prompt Confusion and Aggravation
After nearly a year of waiting for delayed orders, customers are finding unconventional ways to cope with their frustrations.
Improving Customer Service After Closing
Get out in front of repairs after move-in to keep homeowners happy and the word about your business positive
Even Flow: The Heartbeat of a Production Builder
Learn to speak the language of even flow and the slot system for more efficient production, greater profitability, and improved customer satisfaction
How to Deliver a Five-Star Experience for Your Customers
Take these steps to keep referrals up, customer trust high, and feedback positive
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Planning + Development
BuildTools Provides the Solution for Managing Demanding Clients
Platinum Series Homes needed a system to stop losing money on change orders. BuildTools centralized critical project details to improve client relations and their bottom line.
Building Technology
KB Home Launches AI-Powered Chatbot for Customers
KB Home announced its launch of an AI chatbot platform aimed at answering home shopper questions, offering personalized information, and…
Digital Marketing
Tips for Using 3D Digital Models to Visualize and Sell Homes
Home builders that are using 3D design tools share their advice on selling homes using virtual models
Codes + Standards
Why Are Building Codes Important?
Building codes not only provide a standard benchmark contractors must meet, they also establish a building’s safety and energy performance for years to come
HVAC
Why Compact Duct Layouts for HVAC Make Sense
The approach shown here for HVAC duct layouts is a win-win: It saves money and reduces homeowner complaints about indoor comfort
Customer Satisfaction
Home Builder as Concierge, Delivering Customer Service Excellence
Your ability to deliver a positive, personalized customer experience is a critical driver in sales
Customer Satisfaction
Creating a Culture of Customer Commitment
You have to walk the talk if you expect employees to truly value customer satisfaction
Customer Satisfaction
Home Builder Sues Customer For $550,000 After Negative Online Review
Adair Homes, Vancouver, Wash., is suing Wes Brooks for defamation after the Oregon man posted critical comments about the company on Facebook. The…
Digital Marketing
3 Ways to Optimize Your Website for Greater Revenue and Happier Customers
Consumers aren’t static, and your website should not be either. Why it pays to make sure your website meets consumer expectations for a positive online experience
Customer Satisfaction
How Do You Measure the Customer Experience?
In the Consumer Age, go beyond standard buyer surveys to understand the whole journey
