Customer Satisfaction


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Digital Marketing

Tips for Using 3D Digital Models to Visualize and Sell Homes

Home builders that are using 3D design tools share their advice on selling homes using virtual models

Codes + Standards

Why Are Building Codes Important?

Building codes not only provide a standard benchmark contractors must meet, they also establish a building’s safety and energy performance for years to come

HVAC

Why Compact Duct Layouts for HVAC Make Sense

The approach shown here for HVAC duct layouts is a win-win: It saves money and reduces homeowner complaints about indoor comfort

Customer Satisfaction

Home Builder as Concierge, Delivering Customer Service Excellence

Your ability to deliver a positive, personalized customer experience is a critical driver in sales

Customer Satisfaction

Creating a Culture of Customer Commitment

You have to walk the talk if you expect employees to truly value customer satisfaction

Customer Satisfaction

Home Builder Sues Customer For $550,000 After Negative Online Review

Adair Homes, Vancouver, Wash., is suing Wes Brooks for defamation after the Oregon man posted critical comments about the company on Facebook.

Digital Marketing

3 Ways to Optimize Your Website for Greater Revenue and Happier Customers

Consumers aren’t static, and your website should not be either. Why it pays to make sure your website meets consumer expectations for a positive online experience 

Customer Satisfaction

How Do You Measure the Customer Experience?

In the Consumer Age, go beyond standard buyer surveys to understand the whole journey

Best Practices

Save Thousands of Dollars on Your Jobsite

Want to know the easiest way for a builder to save money when building a new home? 

Innovation

The Amazon of Home Building—or How to Disrupt the Industry

Home builders should stop worrying about disruption and become the disruptor

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