Customer Satisfaction

star rating for customer satisfaction and a great customer experience

How Do You Measure the Customer Experience?

Home builders have potential to be disruptors, like Amazon drone delivery disrupting retail

The Amazon of Home Building—or How to Disrupt the Industry

There are commonsense ways to get hot water to your hot water tap faster in new homes.

Reducing Hot Water Wait Time

customer feedback emoji, illustration by ink drop/ stock.adobe.com

Mastering Customer Feedback—More Important Than Ever

construction worker holding spirit level

Construction Quality = Customer Satisfaction

Bed in room with open window

'Regretfully Yours': Top First-Home Regrets by Generation

Illustration of a road leading to a house on a hill_sellingpix / stock.adobe.com

Road Map for a Great Customer Journey

Value engineering graphic

Putting the Value Back in Value Engineering

Mold remediation_important issue_steps to take to address mold problems for builders

5 Steps to Proper Mold Remediation

These brigh ideas will help grow your building company

5 Smart Business Tactics for Growing Your Building Firm

Quality Matters_clean jobsite_best practice__home interior with studs and insulation

A Great Impression—Jobsite Best Practice

Construction_quality work_get what you pay for_IBACOS

Construction Quality, Part 1: How to Get What You Pay For