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Customer Satisfaction


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Strive for Perfection

Even an attempt at perfection is difficult, but if you set perfection as your company's goal and everyone involved strives for it, you'll be winning against the competition, regardless




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Sales + Marketing

Managing the CX Roller Coaster for Homebuyers

Here’s how to mitigate the valleys and maximize the peaks to leave customers excited and delighted about the customer experience during the new-home buying process, from the initial home search through to warranty

New-Home Sales

8 Ways to Improve the Product Reselection Experience for Customers

When supply-chain constraints require revisiting design and finish choices, follow these tips to turn potential trouble into a great customer experience

Business Management Best Practices

22 Up and Coming Consumer Trends to Watch in 2022

From customer service to social responsibility, these opportunities can maximize growth and help business keep pace with upcoming consumer trends

Sales + Marketing

The No. 1 Thing Home Builders Get Wrong With Customer Experience: Warranty Service

Don't neglect the warranty phase of the homebuying journey. How upgrading your warranty program can gain trust and meet the expectations of today’s homebuyers

Community Development

5 Tips for Serving Military Homebuyers

On Horizon TV this week: Buyers serving in the armed forces have specific needs when purchasing a home. At Embry Mill in Stafford…

Appliances

Appliance Delays Prompt Confusion and Aggravation

After nearly a year of waiting for delayed orders, customers are finding unconventional ways to cope with their frustrations.

Customer Satisfaction

Improving Customer Service After Closing

Get out in front of repairs after move-in to keep homeowners happy and the word about your home building business positive

Leadership

Even Flow: The Heartbeat of a Production Builder

Learn to speak the language of even flow and the slot system for more efficient production, greater profitability, and improved customer satisfaction

Sales + Marketing

How to Deliver a Five-Star Experience for Your Customers

Take these steps to keep referrals up, customer trust high, and feedback positive

Planning + Development

BuildTools Provides the Solution for Managing Demanding Clients

Platinum Series Homes needed a system to stop losing money on change orders. BuildTools centralized critical project details to improve client relations and their bottom line. 

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