I grew up a builder’s son and spent a lot of time on jobsites from an early age.
Customer Satisfaction
Features
July 27, 2017
Consistency, effectiveness, and success depend upon precisely documented expectations for your entire home building team
Image: John Mark Smith via Pexels
Features
May 01, 2017
On the everlasting power of the pen, analog-style
Features
February 28, 2017
In home building, beware of heroes, because teamwork is everything. Here's how to make sure it's happening
News
August 10, 2016
A study of more than 2,200 people indicated that 21 percent of respondents said they were satisfied with the way construction businesses handle their phone calls.
Photo: cocoparisienne, Creative Commons
News
July 21, 2015
Establishing sound business systems that ensure a healthy bottom line
Features
August 19, 2014
If you would like to improve your customer mortgage and closing experience, then take charge of it, like you do other critical tasks, and don’t treat your preferred lender as an exception.
News
February 06, 2014
Research reveals most owners of green homes would purchase another.
Features
October 24, 2013
Builders would benefit more from proactively shepherding customers from contract to closing than they would from merely focusing on gaining more sales.
Features
September 20, 2013
Selling energy-efficient systems requires a bit of comparative math to make the value and savings more tangible to potential home buyers.
Features
September 20, 2013
Bad reviews are a fact of business, but as more embittered consumers vent their frustrations on social media, those opinions can shape the perception of your brand.
Pages
Point Of View
Got a story you want to share with PB readers? Write ddersin@sgcmail.com or aalbert@sgcmail.com
Ask Mollie
Q. My sales person seems to be doing a good job with our social media, but how can I tell for sure?
—Builder, La.
Blogs
sponsored
September 21, 2017
Bathroom remodels remain one of the top jobs for Pros.
Videos
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