Popular in Customer Satisfaction
Home builders that are using 3D design tools share their advice on selling homes using virtual models
The approach shown here for HVAC duct layouts is a win-win: It saves money and reduces homeowner complaints about indoor comfort
You have to walk the talk if you expect employees to truly value customer satisfaction
Adair Homes, Vancouver, Wash., is suing Wes Brooks for defamation after the Oregon man posted critical comments about the company on Facebook.
Consumers aren’t static, and your website should not be either. Why it pays to make sure your website meets consumer expectations for a positive online experience
Today, consumers have the power with a single review to make or break a business. You need to play an active role in that process, shaping customer ratings into a strategic tool that makes your business smarter, more efficient, and more profitable