22 Up and Coming Consumer Trends to Watch in 2022
From customer service to social responsibility, these opportunities can maximize growth and help business keep pace with upcoming consumer trends
The No. 1 Thing Home Builders Get Wrong With Customer Experience: Warranty Service
Don't neglect the warranty phase of the homebuying journey. How upgrading your warranty program can gain trust and meet the expectations of today’s homebuyers
5 Tips for Serving Military Home Buyers
On Horizon TV this week: Buyers serving in the armed forces have specific needs when purchasing a…
Appliance Delays Prompt Confusion and Aggravation
After nearly a year of waiting for delayed orders, customers are finding unconventional ways to cope with their frustrations.
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Customer Satisfaction
Improving Customer Service After Closing
Get out in front of repairs after move-in to keep homeowners happy and the word about your home building business positive
Leadership
Even Flow: The Heartbeat of a Production Builder
Learn to speak the language of even flow and the slot system for more efficient production, greater profitability, and improved customer satisfaction
Sales + Marketing
How to Deliver a Five-Star Experience for Your Customers
Take these steps to keep referrals up, customer trust high, and feedback positive
Planning + Development
BuildTools Provides the Solution for Managing Demanding Clients
Platinum Series Homes needed a system to stop losing money on change orders. BuildTools centralized critical project details to improve client relations and their bottom line.
Building Technology
KB Home Launches AI-Powered Chatbot for Customers
KB Home announced its launch of an AI chatbot platform aimed at answering home shopper questions, offering personalized information, and…
Digital Marketing
Tips for Using 3D Digital Models to Visualize and Sell Homes
Home builders that are using 3D design tools share their advice on selling homes using virtual models
Codes + Standards
Why Are Building Codes Important?
Building codes not only provide a standard benchmark contractors must meet, they also establish a building’s safety and energy performance for years to come
Quality Matters
Why Compact Duct Layouts for HVAC Make Sense
The approach shown here for HVAC duct layouts is a win-win: It saves money and reduces homeowner complaints about indoor comfort
Customer Satisfaction
Home Builder as Concierge, Delivering Customer Service Excellence
Your ability to deliver a positive, personalized customer experience is a critical driver in sales
Customer Satisfaction
Creating a Culture of Customer Commitment
You have to walk the talk if you expect employees to truly value customer satisfaction
