Apologies to Paul Simon, but when I looked at the long list of design ideas I compiled while at the International Builders’ Show in Orlando, I thought I’d try to mention 50 of them—a nice round num
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Realize that customers are your reason for being, and rely on them for trustworthy feedback
Suppliers and trades that treat every customer like their best customer have a distinct edge
Industry veterans share advice on the strong relationship between a consistent climate of excellence and a great buyer experience
A study of more than 2,200 people indicated that 21 percent of respondents said they were satisfied with the way construction businesses handle their phone calls.
Seasoned builders share what homebuyers have taught them about delivering the best possible experience
Photo: cocoparisienne, Creative Commons
Establishing sound business systems that ensure a healthy bottom line
If you would like to improve your customer mortgage and closing experience, then take charge of it, like you do other critical tasks, and don’t treat your preferred lender as an exception.
Research reveals most owners of green homes would purchase another.
Builders would benefit more from proactively shepherding customers from contract to closing than they would from merely focusing on gaining more sales.
Selling energy-efficient systems requires a bit of comparative math to make the value and savings more tangible to potential home buyers.