Don't just say no !
Whatever the issue. Whatever the idea. The first response was, no. Not an adamant no, not an angry no, not even a thoughtful considered…
GRASS ROOTS IMPROVEMENT IDEAS
While running a Kaizen Blitz (a short term improvement effort focused on a specific issue) or having a systematic Six Sigma project can have…
MISSION STATEMENTS
Mission, Vision and Values are commonly used together, but what do they mean?
Mission is why you exist
…
FOCUS GROUPS
You may feel that by talking with customers on a regular basis and reviewing surveys, that you have you finger on the pulse of your customers…
TRADE RELATIONSHIPS
For a real relationship with trade PARTNERS we need to practice what we preach. First of all do you have a good partnership and relationship…
CONSTRUCTION QUALITY
This is where so much time, effort and money is lost. Doing it right the first time, not having rework, call backs, defects and warranty issues,…
TUNNEL VISION
A critical danger in any business is tunnel vision. The focus on just one thing at the expense of others! We can be the best at one particular…
LEADERSHIP & REFLECTION QUESTIONS
It’s a cliché but everything starts with and ends with Leadership. It’s from leadership that the vision comes, the inspiration for the formation,…
HOW QUALITY TOOLS & HIGH PERFORMING HOMES PROGRAMS FIT INTO NHQA
The NHQA criteria may look simple at first glance, just 8 headings, but this is deceptive, it has depth and complexity. Think of the range of…
