Last month, I attended NAHB’s midyear meeting in Miami and had the pleasure of sitting in on a presentation by Daniel Swift, president and CEO of Des Moines-based architecture group BSB Design.
KB Home Nevada - 2006 NHQ Silver Award Winner
Corporate Profile: KB Home Nevada is a division of KB Home. Headquartered in Las Vegas, this division serves the Las Vegas metropolitan market—including a growing number of communities in Summerlin and Henderson—selling and building single family homes.
Corporate Profile: KB Home Nevada is a division of KB Home. In fiscal year 2005, the company delivered homes to 37,140 families in the United States and through its subsidiary in France. KB Home Nevada, headquartered in Las Vegas, serves the Las Vegas metropolitan market—including a growing number of communities in Summerlin and Henderson—selling and building single family homes. These homes include attached and detached entry-level, attached and detached first move-up and detached second and third move-up homes.
Mission: KB Home is committed to building quality homes and relationships, and to providing service that results in complete customer satisfaction.
Management Team: Don DelGiorno, president; Shelly Stewart, executive vice president; Randy Tarr, senior vice president, land development and forward planning; Chris Stephens, senior vice president, division counsel; Bruce Tripp, senior vice president, land acquisition; Tim Sprague, vice president, finance; Ryan Wells, vice president, operations; and Renee Gervais, vice president, sales and marketing.
Strategic Goals: KB Home Nevada sets goals around customer satisfaction, employee growth and development, operational excellence and financial performance. Critical business performance measures include an annual customer satisfaction rating greater than 95 percent, year-to-year revenue growth greater than 15 percent and zero warranty claims over 17 days. The division also maintains a strategic plan for human resources which identifies and develops 'bench' employees whose growth and development is critical to meet its business plan and future growth.
Judge's Comments: “KB Home Nevada creates excellent newsletters, letters, flyers and other communication pieces aimed at promoting and educating quality standards. Their homeowner warranty orientation process is well designed and provides good customer education. The company fosters true partnerships with its trade contractors.”