Customer Satisfaction
Leading the Way to Better Customer Service
Many home builders invest in customer service training for their staff, but they will always fall short if the company's leadership doesn't model attitudes and behavior
Many home builders invest in customer service training for their staff, but they will always fall short if the company's leadership doesn't model attitudes and behavior
COVID-19 may be easing its grip on the U.S. after a disastrous two years, but lingering supply chain disruptions have builders holding onto their pandemic business tactics
If you're running a home building company and believe numbers equal truth, think again. Numbers do, in fact, lie. But there are ways to achieve more reliable business metrics
Don’t let the current hype about single-family B2R communities obscure the need to create long-term sustainability and asset value
NAHB’s Housing Developments podcast explores potential solutions for a frenzied post-pandemic business environment
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