Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award.
The 2017 NHQA Receipients are:
Classica Homes Gold
Tim OBrien Homes Silver
CBH Homes Bronze
By studying key quality metrics of 21 U.S. residential builders, the authors discovered most industry-leading builders used quality management methods.
Construction errors cost the UK industry billions every single year. The annual spend due to error is estimated to be around 7 times the total annual profit of the UK Construction Industry.
One example of the value and power of the NHQA is that while 50% of home builders went out of business between 2007-2012 over the 20 year + history of the National Housing Quality Awards (NHQA) 95+
The imperatives for the future of quality management include
1. Driving strategic quality at both corporate, industry, and national levels
The key barriers to Quality Management range from limited exposure to the concepts of Quality through to the off putting technical verbiage.
Striving for Quality is nothing new, it’s an ongoing journey. Here is a quote for St Patricks Day from Michael Collins.
I thought Id provide a generic job description for a Quality Manager for any of you out there creating a new role in this area or wanting to update your current job description.
Here is a link to an overview of the National Housing Quality Award 2017