Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award.
One example of the value and power of the NHQA is that while 50% of home builders went out of business between 2007-2012 over the 20 year + history of the National Housing Quality Awards (NHQA) 95+
The imperatives for the future of quality management include
1. Driving strategic quality at both corporate, industry, and national levels
The key barriers to Quality Management range from limited exposure to the concepts of Quality through to the off putting technical verbiage.
Striving for Quality is nothing new, it’s an ongoing journey. Here is a quote for St Patricks Day from Michael Collins.
I thought Id provide a generic job description for a Quality Manager for any of you out there creating a new role in this area or wanting to update your current job description.
Here is a link to an overview of the National Housing Quality Award 2017
Scopes of Work are a key tool in ensuring Quality Management in a building company. Here are a series of links to Scopes and Checklists that can help you create or improve your Scopes.
Those following the teachings of quality gurus such as Deming, Juran and Feigenbaum and implementing quality culture, tools and techniques are following approaches t
“Benchmarking is the search for those best practices that will lead to superior performance of the company” Robert Camp