Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award.
This link will take you to the Pence & Freese 2010 Baldrige Application (They earned the Baldrige Award for Performance Excellence for the small business category) The application at the below
Perhaps two of the most famous quotes related to strategic planning are:
A lot has been written recently on the industry problem of getting good trades and rightly so. However, there is another problem you should not overlook, losing your current employees!
ABC’s Extreme Home Makeover challenged Veridian Homes (of Madison WI) in 2008 to build a home for a family in need. The home builder’s quality management practices and innovation culture were the
St. Patrick was a man who very early in life was made aware of his strengths and weaknesses.
This is a case study by ASQ and its a great example of how quality tools can be applied to the construction industry.
“Two approaches to improvement to avoid: systems without passion and passion without systems” Tom Peters, Thriving on Chaos, 1987
“How will my investment in a criteria/award program impact my bottom-line?” is a question commonly asked by senior leaders. In other words, “What’s in it for my organization?”
There are a whole range of quality management tools and techniques and that includes Lean and Six Sigma. Includes being the key word. They are not by themselves ‘Quality Management’.
In business so often what one wants is a silver bullet, that one solution that will solve everything, improve the whole business in one swoop. This of course does not exist and so what we need to do is accept the fact that we need to use a range of tools and technique to run our business and not keep searching for the silver bullet.
Let's think of it this way, even if there were a silver bullet, it only is useful for ONE thing (ie in folklore killing a werewolf) so it’s actually a misnomer, a silver bullet is only useful for ONE problem, not everything!