Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award.
Looking for a New Year Resolution? How much more effective could your organization become if it were to take steps to enhance its culture of quality?
The National Housing Quality Award has a
So often the thought for increasing profit is to build more homes. When in fact, the easiest way to increase profit is to reduce the Cost of Poor Quality.
Process, well love it or hate it we NEED IT! It may not be exciting creating it, setting it up, but process is so very important.
The 2015 National Housing Quality Award recipients are:
DSLD of LA, Gold
EYA of MD, Gold
French Brothers of NM, Silver
“Breakthrough means change, a dynamic, decisive movement to new, higher levels of performance……..Breakthrough is, then, the creation of good (or at least, necessary) changes, whereas control is the
“Of the primary goals of Quality, Cost and Delivery, Quality should always have the highest priority.
This link will take you to the Pence & Freese 2010 Baldrige Application (They earned the Baldrige Award for Performance Excellence for the small business category) The application at the below
Perhaps two of the most famous quotes related to strategic planning are:
A lot has been written recently on the industry problem of getting good trades and rightly so. However, there is another problem you should not overlook, losing your current employees!