Popular in Customer Satisfaction
Home builders that are using 3D design tools share their advice on selling homes using virtual models
The approach shown here for HVAC duct layouts is a win-win: It saves money and reduces homeowner complaints about indoor comfort
You have to walk the talk if you expect employees to truly value customer satisfaction
Here are the sales tactics home builders need to move buyers out of those contingent contracts — that often fall out — into binding contracts.
Builders with communities that have homeowner associations face unique challenges and risks. Here are best practices and resources for home builders who are looking to set up community associations that succeed.
First-time homebuyers offer a blank slate for homebuilders. Customer Satisfaction expert Paul Cardis explains how you can turn these buyers into referral machines.
Though the widely used Net Promoter Score has come under attack, there are good ways to adapt this customer loyalty metric to the home building industry
You can no longer afford to be aloof when closing a sale. Professional Builder columnist John Rymer explains why building rapport is essential to the sales process.