Led warranty team that helped Dragas earn a 9.8/10 customer satisfaction rating; raised customer survey responses from nearly zero to over 70%; reduced warranty costs to their lowest level in the company’s history; reduced open work orders over 60 days from 165 to 20 while the company increased production to record levels (work orders are now completed in 9.5 days on average); updated warranty processes using a new database and moved scheduling to shared calendars; updated the homebuyer warranty package and made it available in print and digital formats; identified an ongoing roof leak problem and worked with the production and design teams to change downspout installations; developed multiple training documents for the production team based on warranty issues.