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Blogs
Blogs
Customer Satisfaction Blog - Vampires!
I often wondered why a consulting friend of mine wrote of his miserable air travel experiences, and now I get it. The airline industry, with its…
Step by step process diagrams for performance excellence: NHQA
NHQ Award winning builder, NHQA Judge and consultant Tom Gillespie has developed a set of process diagrams that provide an overview of the intent…
Lean Building Blog: There is no future in pessimism
Our business picked up in late 2011, started the New Year off well, and we were deluged at the IBS show, beginning with a standing-room-only…
Lean and Green Blog: Finding waste in a barrel
Each week as I think about this weekly blog, I try to find a topic that is not only green, but a universal opportunity. What I mean is no matter…
Sometimes risk management is as simple as listening to your customers
Recently I’ve seen a financial company misplace $30k, a health care organization twice have a patient end up back in ER and a manufacturer face a…
Lean Design Blog: Get the skinny on this 3,400-sf narrow-lot plan
Recently while out…
Lean Builder Blog: IBS and The Learning Organizations
Peter Senge wrote one of the best business books of the 1990’s, The Learning Organization. It is one of those on my list to pull off the shelf and…
The Lean and Green Blog: Avenues to green
Since the beginning of the Builders' Show in Orlando this month, I have learned more in two weeks than most will learn in a year. From the people…
Lean Design Blog: Feeling a bit schizo on Fat Tuesday
I am of two minds today. I have two entirely unrelated topics to discuss:
A. Show Village at IBS
B. Windows
Show…
IBS 2012 – What you may have missed
The bottom of the market is clearly in and most builders know it, especially those that attended the International Builder Show (IBS) in Orlando,…
