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Blogs
Blogs
Implementing Quality Management at Wathen-Castanos Hybrid Homes
This case study details the implementation of an extensive program of quality management at Wathen-Castanos, including training, the formation of…
Do your Sales people act like this?
Recently I visited a host of builder sites in Florida. My objective was to have a direct comparison of many builders’ models, sales personnel,…
Quality culture (with link to video of Coca-Cola on the topic)
Quality culture is essential not only to implement and establish quality management in an organization but also to sustain it. A Quality…
Don't encourage bad bird behavior!
I recently made the decision to relocate from Rochester, New York to Sarasota, Florida. Leaving annual accumulations of snow averaging 130 inches…
The Lean Builder: Fixing Architecture I
In my blog two weeks ago, I launched into a tirade about how so many residential architects are not doing their job. Each week, I link this blog…
The Lean Designer: Paying too much for trusses? Here is a quick test.
When it comes to trusses "Piggyback" is a four letter word. Piggyback trusses are little trusses that sit upon larger trusses to allow the roof…
A new series of papers available on performance excellence
The Organizational Excellence Committee for the Quality Management Division of ASQ has launched a webpage with a series of papers to support and…
The Lean and Green Builder: Lesson 10 – Knowledgeable sources
In my travels, I have seen a lot of different places, both in the USA and outside. When I travel, one of my favorite activities is finding great…
Best Practices
Diversity in Our Workplace
Diversity in the workplace is a key issue in Baldrige Criteria for Performance Excellence. Diversity creates new perspectives, new viewpoints.…
Megaupload case shows danger of 'cloud'
Over the last few months, I've talked to a lot of remodelers that are opting to use the cloud to store their files and share them with subs and…
