‘Work Day’ Works Wonders
Eight weeks after closing, Maryland builder Marvin Ausherman schedules a single day when all trades return to wipe out warranty list items.
Construction Quality
Warranty Wherewithal
Simonini Builders still understands the impact of a phone call from the top guy to a trade contractor to move a warranty item off a customer’s list
NRS Award in Homeowner Satisfaction
Profitable insights from this year's winners - including what makes them so good
How to Check Market Feasibility on the Fly
When Bad Is Good
Look past the accomplishments on a job candidate’s résumé and explore the stuff that never gets bullet-pointed: failures, mistakes and bad decisions.
Biggest Little Builder in America
Pulte’s customers get personal treatment that beats that of most small custom builders.
Wood: Reclaim, Reuse, Repeat
Increasingly, buyers and builders seek out reclaimed wood; used lumber “harvested” from old homes, factories, warehouses, barns, wineries, breweries, and even bridges and railroads
The Dumb Tax
Measuring customer satisfaction leads to superior customer satisfaction, which means more business.
Builder- Broker Partnership
A longstanding, profitable partnership with a real estate firm helps solidify Barone’s reputation as the customer satisfaction leader in the Rochester, N.Y., area and now, nationally.
Hot Merchandising Trends
Trends in home design and fashion come and go, and pendulums swing, so what must your about-to-open models feature for your communities to stay leaders in today's competitive marketplace?
