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PB September 2003

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PB September 2003


Jonathon Retzlaff’s Wildlife Woodcarvings

A residential developer based in Commerce, Mich., Retzlaff has a passion for carving that grew out of a decision to find a hobby to which he could completely retreat after a long day on the job.

Immerse Buyers in the Process

Buyers at The Green Co. don’t just buy a home. They enter into what amounts to a planned immersion in home building and home buying.

Highest-Paid Public Builder CEOs: Ryland’s Chad Dreier on Top

If you’re looking for metrics to measure your performance as a business executive, you might check how the dollars you take home stack up against those of the top public builders’ CEOs

Build Happy Customers, First and Foremost

Shamrock Builders would rather walk away from a sale than work with a client they know they won’t please.

Rooting out the ‘Gremlins’

Warranty service order requests at Pringle Homes in Leesburg, Fla., seldom go beyond a week without com-pletion by a subcontractor. When they do exceed a week, a superintendent must meet with the construction man-ager to explain why.

National Practices, Local Effort

Customer satisfaction comes down to individual decisions made by employees and trade contractors, beyond all of the industry best practices imposed from above.

Indoor Air Quality

Controlling Indoor Air Quality

Improvements in construction and energy-efficient designs have resulted in today’s “tighter” buildings, which often require dedicated ventilation systems.

No Surprises, No Worries

Personal relationships with buyers are just as important as quality control.

Direct Construction Costs: Key Profit Variable

While the land buy sets the stage for profit potential, direct construction costs are the major variable that actually determines what the profit will be

Audubon-Certified Golf

WCI Communities achieved the first U.S. gold-level certification from the Audubon Signature Cooperative Sanctuary Program at its Raptor Bay Golf Club in Florida.

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