Customer Satisfaction

A discussion erupted this month on the LeanBuilding Group on LinkedIn about how do you define value to the customer? One of our members was assailing builders who go cheap, installing ubiquitous “builder…

In 2007, Teri Slavik-Tsuyuki went on a cross-country tour of more than 40 markets in which Newland Communities had developments. She went armed with a story and shopped them blind.

“Home sales in America had…

Judge Glenn Kelley, of the 15th Judicial Circuit in Palm Beach County, Fla., has once again seemingly ruled in favor of builders and suppliers for faulty Chinese drywall cases,…

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