Seasoned builders share what homebuyers have taught them about delivering the best possible customer experience

The tale of a small builder’s quest to maintain his market share against the big guys

Maintaining customer confidence creates a strong foundation for referral sales

The Wells Fargo/NAHB Builder Confidence survey, for February, reported a historic drop in Builder Confidence. The report was hyped and in some…

I have taken quite the respite from my blogging activities, despite statistics that showed a growing readership.  For whatever reasons, I felt the…

Surveys reveal what customers are saying about how well home builders are delivering customer satisfaction and where they are failing

Now that new-home sales have nearly doubled from their 2010 low, we are facing the challenges of a recovering market

Consumers now receive 81 pieces of email for every one piece of U.S. Mail, and some experts believe email is becoming increasingly less effective

You'd be amazed at the number of referrals a satisfied homeowner can refer to their home builder

When I was part of a growing home building company we learned to be on guard for the newest “technology” coming down the pike that promised to…