Best in Class Winners Give Builders What They Need
We sent top builders a survey that asked them to rate the qualities that draw them in and keep them with a manufacturer and their products. Here's how they responded.
Ray Tonjes Builder Inc. Materials of Choice
Ray Tonjes, president of Ray Tonjes Builder Inc., Austin, Tx., tells readers about a few of the materials they prefer to use in their projects.
Navigating Home Sale Contingencies
It has been more than seven years since we last had a buyers market for resale homes, so it is not surprising that many new-home sales professionals have become anxious when dealing with customers who have their own home to sell before a deal.
Home Technology Products
Featured in this article are products from Ditek, On-Q, Open House, Escient, Lutron, Exceptional Innovation, B&K Components and LiteTouch
The Green Company
At The Green Company, 97.5 percent of customers would recommend it to others and 55 percent of the company's actual sales come from buyer referrals, thanks to a unique brand of customer care. This fact, in combination with the excellent customer experience surveys, puts this builder No. 1 in North America in customer satisfaction.
Mattamy Homes
Mattamy Homes has invested time and resources trying to empower its employees to deliver outstanding customer service — not an easy task for an organization that builds more than 4,500 homes a year.
Mayberry Homes
Bob and Karen Schroeder, owners of Mayberry Homes in Lansing, Mich., have only been in business since 2002, yet they have garnered more awards for customer satisfaction than most veteran builders. Mayberry Homes caters to first-time home buyers and those moving up from starter homes, as well as higher-end empty nesters.
Del Webb Communities and Pulte Homes
With a presence in 54 markets throughout the U.S., Pulte is the largest home builder in North America. In Arizona alone the company operates four divisions: one in Tucson and three in Phoenix, under the direction of John Chadwick, Arizona division president.
Farnsworth Development
Farnsworth Development has truly set itself apart as a company that uses customer service to thrive in a hyper-sensitive market. The secret of the company's success is a caring and customer-focused company culture.
Shea Homes
Shea Homes ranks number four on the list of top performing builders in the Phoenix market. Shea builds homes in a variety of price points, ranging from $200,000 entry-level homes to $1 million luxury houses.
