A3 IMPROVEMENT TOOL
Looking for a way to focus and coordinate improvement initiatives? A3, which is named after the size of paper it is meant to be printed on. The…
Blog: The importance of process management in green building
Whether you are planning to or currently use Energy Star, NAHB National Green Building Standards, DOE’s Builder Challenge or another program, the…
BENCHMARKING HIGH PERFORMERS
Reinventing the wheel can take a lot of time. So why not consider benchmarking best practices. The 2011 National Housing Quality…
THE IMPACT OF QUALITY FOR BUILDERS
What REAL bottom-line impact can Quality have on my business!
When we look at the cost of not having quality, quality…
THE TRUE VALUE OF THE NHQA FEEDBACK REPORT
When builders apply for Professional Builder’s National Housing Quality Award they receive much more than the chance to win an award — they get a…
THE VALUE OF CHECKLISTS
Whether you like checklists or not, there’s no denying the impact they can have on…
THE ‘HOUSE OF QUALITY’ MODEL FOR THE NHQA
The NHQA consists of a set of eight criteria but how does it actually function?
The criteria does not consist of isolated standalone…
IMPROVING CUSTOMER SATISFACTION THROUGH EMPLOYEE SATISFACTION…. PROVE IT!
CUSTOMER SATISFACTION
While it has been long established that organizations with a quality foundation have better leverage…
LEAN & SIX SIGMA IN CONSTRUCTION
The key benefits of lean and six sigma include providing structured methods of improvement to reduce waste, shorten production time, reducing cost…
CHANGE MANAGEMENT & IMPROVEMENT TOOLS
Creating change is not easy, neither is coming up with fresh ideas and perspectives to prompt those changes in the first place! Below I provide a…
