5 Steps to Restore Customer Confidence
When things go wrong on a project, your ultimate objective should be to not only resolve the issue but to restore customer trust and confidence. Here's how
Shinn Group's 2024 Achievement Awards Winners
The awards recognize home builders for their excellence, discipline, and continuous improvement
7 Sales and Marketing Trends to Watch (and Learn From)
These award-winning campaigns from NAHB's 2024 National Sales and Marketing Awards showcase next-level strategies and stellar results
Proven Ways to Improve Jobsite Productivity
Consider these solutions for reducing cycle time, hard costs, dry runs, rework, miscommunication, and overall inefficiencies on the jobsite
Sales and Texting? Know the Rules
Texting your sales prospects en masse can be an efficient way to get your message through if you follow these best practices
How to Create a More Inclusive Workplace for Women in Construction
Consider these tips and techniques to attract and retain more women in your home building company and reap the benefits of a more diverse workforce
Metal Roof Defects and Quality Assurance
A roof can represent 10-25% of the cost of a building, 90% of improper installation procedures are covered from view upon completion of work and…
Getting to the Heart of Homebuyer Complaints
For today’s homebuyers, there are two primary sources of dissatisfaction and they center around the lending experience and a lack of proactive communication about the building process. Pro Builder talked with builders and customer satisfaction experts to find out how to tame these two tigers
PB September 2012
Learning from Fast-Growing Builders | 10 Steps to More Profit | Multi-generational Housing
How to grow without adding staff
As the housing market picks up, builders have to figure out how to rebuild their businesses without having to staff up. Consultant Charles Schneider offers ideas for expanding without breaking the bank.
Losing money every day
While Quality tools and techniques have been around for a long time and proven their worth I still see and hear situations that amaze me. For…
Do you listen?
'Of course I do', or so you say! But do you, would you really? I have been shocked over the years at the reaction to those who approach managers,…
Lean Building
The rule of 8, 9, 12 but never 16
Todd Hallett and I are running a LeanPlan Workout session this week in Tennessee with one of my favorite builders. In the years I have known them…
Watch out for this extreme common framing error that causes warranty nightmares
Whether you call them crickets or saddles, the little patch of roof that is bridging water past a chimney or other element obstructing water flow…
Business Management
A Simple Process Improvement Tool: 5W2H
When working on improving a process in your business, this simple tool can help you think thorough improvement opportunities
Construction Quality
10 Steps to Mastering Field Quality
Proven processes for getting your field quality in order
